What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form/application.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
To administer a contest, promotion, survey or other site feature
To send periodic emails
(The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If purchasing our online gift certificates, we give you the option to receive you voucher via email or in-store pickup. Any products that are purchased online can either be picked up in-store at no addition shipping charge or they can be mailed via USPS, UPS or Fedex. Items mailed via USPS, UPS or Fedex will have an additional shipping charge. Allow approximately 5-7 business days for standard delivery. Items purchased after 4:00pm will not ship until the following business day. We do not ship to P.O. boxes or outside the continental U.S.
We offer a money back guarantee on almost every product we offer. Unopened products must be returned within 14 days of purchase. These items include, but are not limited to: glassware, clothing, books and various novelties.
Gift Certificates and Vouchers
Gift certificates purchased in-store or online have a 24 hour return policy and will be credited the same way it was purchased via cash, debit/credit card or check. Gift certificates are non-transferable.
While every effort is made to assure that pricing descriptions listed on this website are current and correct, typographical errors or occasional changes in prices or package details may occur. We reserve the right to correct these at the time of your visit.
Grain To Glass
5921 N. 23rd St.
McAllen, TX 78504
Toll Free: (956) 322-3315